{"id":3761,"date":"2024-05-21T10:14:25","date_gmt":"2024-05-21T10:14:25","guid":{"rendered":"https:\/\/arcticshorex.com\/?page_id=3761"},"modified":"2026-04-03T07:14:16","modified_gmt":"2026-04-03T07:14:16","slug":"faq","status":"publish","type":"page","link":"https:\/\/arcticshorex.com\/es\/faq\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"
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\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tSi reservo un tour en grupo online, \u00bfse confirma autom\u00e1ticamente la reserva?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

S\u00ed, la reserva se confirma autom\u00e1ticamente. Recibir\u00e1s un ticket que ser\u00e1 la confirmaci\u00f3n de tu reserva.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tMi fecha de tour parece estar disponible en el sitio web, pero cuando clico en el calendario, la informaci\u00f3n indica que est\u00e1 agotada. \u00bfQu\u00e9 pasa?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Intente hacer clic en el men\u00fa desplegable para ver si hay horarios de salida adicionales para la misma fecha.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tSu recorrido ya est\u00e1 completo \u2013 \u00bfPuedo inscribirme en la lista de espera?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

S\u00ed, puede inscribirse siguiendo el proceso de reserva en el sitio web. Tenga en cuenta que solo le contactaremos si se disponen de plazas disponibles y nos reservamos el derecho a elegir a quienes ingresar\u00e1n a trav\u00e9s de la lista de espera para llenar el mayor n\u00famero de plazas posible.<\/p>\n

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfA menudo hay asientos disponibles en el muelle?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

A veces, s\u00ed, pero rechazamos m\u00e1s clientes de \u00faltima hora que los que aceptamos. Siempre recomendamos reservar asientos lo antes posible, ya que las reservas pueden comenzar con un tiempo de antelaci\u00f3n de m\u00e1s de un a\u00f1o.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tSi reservo una visita privada en l\u00ednea, \u00bfse confirma autom\u00e1ticamente la reserva?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Si el tour tiene un calendario y usted lo ha pagado online, entonces s\u00ed. Otra forma de garantizar que el tour est\u00e9 confirmado es tener un boleto v\u00e1lido para el tour despu\u00e9s del pago. Si no recibe un boleto, por favor contacte con nosotros y podremos ayudarle con lo mismo.<\/p>\n

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfSe pueden dividir los pagos entre los participantes?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Los pagos finales del saldo pueden ser divididos de la manera que desee, pero primero necesitamos un \u00fanico dep\u00f3sito del gu\u00eda tur\u00edstico para confirmar la reserva de un tour privado.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfRecibir\u00e9 un reembolso si el barco no atracar\u00e1?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Procederemos a realizar un reembolso completo si el barco no atracara en el puerto debido a condiciones clim\u00e1ticas, cambios en el itinerario o otras circunstancias imprevistas, salvo que se especifique lo contrario para ciertos tours con socios.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfOfrecen alg\u00fan descuento para reservas m\u00faltiples de tours?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

No, preferimos ofrecer nuestros tours a precios lo m\u00e1s competitivos posibles en lugar de eso.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tLa p\u00e1gina de pago con tarjeta de cr\u00e9dito no funciona, \u00bfqu\u00e9 pas\u00f3?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Muy raramente hay un problema con la propia p\u00e1gina de pago. El mensaje de error m\u00e1s com\u00fan es \u201cNo autorizado\u201d, lo que significa que su banco o proveedor de tarjetas no est\u00e1 aprobando la transacci\u00f3n y que deber\u00e1 contactarlos para obtener m\u00e1s detalles.
Nuestro proveedor de pagos es Flywire y deber\u00edan poder ayudarte con cualquier problema durante el proceso de pago.
Si desea que examinemos qu\u00e9 sali\u00f3 mal durante el proceso de pago, por favor comparta el mensaje de error que recibe (es mejor un screenshot) para que podamos ayudarle.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfD\u00f3nde nos recoger\u00e1n para nuestros tours?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Visitas en grupo:<\/strong> Las instrucciones para la reuni\u00f3n se incluir\u00e1n en el ticket.<\/p>\n

Visitas privadas:<\/strong> Una vez que salga del barco, conocer\u00e1 a su gu\u00eda que llevar\u00e1 una pancarta con su nombre escrito. Tambi\u00e9n podemos organizar recogidas y traslados desde su hotel.<\/p>\n

\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfQu\u00e9 pasa si llegu\u00e9 tarde a mi cita?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Si sabe que tendr\u00e1 retraso, por favor contacte con su gu\u00eda al n\u00famero que le fue proporcionado lo antes posible.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfQu\u00e9 pasa si llegu\u00e9 tarde a la salida de mi tour en grupo?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Nos vamos desde el punto de salida en la hora prevista para la salida del tour. Si no est\u00e1s all\u00ed, lamentablemente te dejaremos atr\u00e1s. No se ofrecen reembolsos si no te presentes en el tour que hayas reservado.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfOfrecen asientos para ni\u00f1os?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

S\u00ed, ofrecemos asientos de coche y asientos elevadores para beb\u00e9s y ni\u00f1os. Por favor, indique la edad, la altura y el peso de sus hijos durante la reserva y nos pondremos encantados de organizarlo para usted.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfQu\u00e9 me pongo durante la gira?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Islandia es un lugar con un clima muy inestable, por lo que puedes esperar cualquier cosa en cualquier momento. Se recomienda llevar ropa c\u00e1lida, resistente al viento y impermeable.<\/p>\n

\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfHay paradas para comer y hacer las necesidades en la ruta?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Visitas en grupo:<\/strong> Tenemos paradas en los ba\u00f1os durante el recorrido. El almuerzo y los refrigerios no est\u00e1n incluidos en ninguno de los tours en grupo, a menos que se indique en la p\u00e1gina de informaci\u00f3n del tour.<\/p>\n

Visitas privadas:<\/strong> Dado que los tours privados son totalmente personalizables, podemos hacer paradas frecuentes para ir al ba\u00f1o y tambi\u00e9n incluir una parada para comprar algo de comida y bebidas.<\/p>\n

\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfCu\u00e1nto tiempo me llevar\u00e1 desembarcar y luego embarcar en mi barco?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Recomendamos tener una hora para desembarcar del barco si este est\u00e1 atracado. Si su barco est\u00e1 anclado, recomendamos tener 1-1,5 horas para llegar al muelle con los botes tender. Lo mismo aplica para abordar su barco despu\u00e9s de un tour.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfCu\u00e1l es su pol\u00edtica de cancelaci\u00f3n?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Visitas en grupo:<\/strong> Puede consultar la pol\u00edtica de cancelaci\u00f3n en el sitio web al reservar los tours correspondientes.<\/p>\n

Visitas privadas:<\/strong>
\u2013 El 30% del precio de la excursi\u00f3n no es reembolsable desde la fecha de la reserva.\u00a0
\u2013 Adem\u00e1s, el 70% del precio de la excursi\u00f3n no es reembolsable si se cancela dentro de las 2 semanas posteriores a la fecha de salida.
\u2013 Emiteremos un reembolso completo si el barco no atracar\u00e1 en el puerto debido a condiciones meteorol\u00f3gicas, cambios en el itinerario o otras circunstancias imprevistas.<\/p>\n

<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

If book a group tour online, is my booking automatically confirmed? Yes, the booking is automatically confirmed. You will receive a ticket which is your booking confirmation. My tour date looks available on the website, but when I click on the calendar the tour shows as sold out, what is wrong? Try clicking the dropdown […]<\/p>\n","protected":false},"author":2,"featured_media":5299,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3761","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nFAQ - 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