Booking Information

Arctic Shorex is a shore excursions expert specialising in Iceland and the Arctic region. 
We offer: 
– Customised private excursions, bookable by email 
– Standardised private & group tours, bookable online 

a) Customised private excursions
To confirm the tour booking, a full upfront payment is required.
Our sales team will communicate the exact cancellation terms applicable to your tour. 

b) Standardised private & group day tours
To confirm the tour booking, a full upfront payment is required.
Each standardised tour has unique cancellation terms which are displayed during the checkout process. 

Arctic Shorex takes confirmed bookings very seriously and strives for maximum reliability. However, it could happen occasionally that a tour must be cancelled by Arctic Shorex or its suppliers, due to factors such as weather disruptions or operational failures. 
 
If your booking is cancelled by Arctic Shorex then the customer is always due a full refund. 
In cases of partial cancellations then the customer is entitled to a proportionate partial refund. 

All tours offered by Arctic Shorex come with a 100% refund guarantee in the case of cruise ship cancellation or schedule change which make it impossible for the customer to do their tour while their cruise ship is in port. 

Itineraries and other details are published in good faith on our website. 
The information contained in Arctic Shorex’s brochures, itineraries, and website is, to the best of Arctic Shorex’s belief, correct at the date of publishing. 

It is entirely your responsibility to make all necessary travel arrangements prior to your departure including obtaining proper identification as required by the local authorities, compliance with visa requirements, obtaining relevant medical advice and vaccinations, and a driving license valid for Iceland in case of a self-driving tour. 
Arctic Shorex accepts no responsibility whatsoever and you will not be entitled to a refund in the event that these matters are not dealt with prior to your departure, or if you are denied boarding or entry on any basis, including without limitation, improper documentation or failure to provide information. 

Arctic Shorex accepts no responsibility whatsoever for your inability to participate in any part of the holiday or activity due to inadequate health and fitness levels or unsuitable clothing. 

Holiday participants are responsible for ensuring that they have the level of fitness and health required by the specific activity especially when involving outdoor adventure activities. 

Participants are also responsible for ensuring that they are suitably dressed in view of the weather and the activity. We recommend being prepared for unpredictable weather and bringing with you a good wind-proof/water-proof jacket, warm clothing, thermals and good shoes. Poorly dressed participants may, at Arctic Shorex’s sole discretion, be denied participation in activities where their lack of preparation might otherwise be deemed to endanger their own safety and/or the experience of other activity participants. 

If Arctic Shorex is prevented (directly or indirectly) from performing any of its obligations under this agreement by any of the following reasons: act of god, strikes, trade disputes, fire, breakdowns, interruption of transport, government or political action, acts of war and terrorism, inclement weather, snow or icy conditions, conditions that are otherwise likely to be hazardous or dangerous, government travel warning or advice, real or perceived health risk, acts or omissions of a third party that prevents the holiday or the aspect of the holiday part being undertaken in accordance with your booking or for any other cause whatsoever outside Arctic Shorex’s reasonable control, Arctic Shorex will be under no liability whatsoever to you. 

In the event of any change, modification, cancellation, postponement or delay under this condition, you acknowledge that you will have no right of refund of the holiday price (whether in whole or in part) and no right to claim compensation for any injury, loss or damage or other additional expenses incurred by virtue of the change, modification, cancellation postponement or delay. 

You accept that: 
a. Arctic Shorex sometimes acts as a booking agent for third party subcontractors and accepts no liability for the acts or omissions of those third party subcontractors; and 
b. Arctic Shorex will not be liable for any breach of any law by any participant on our tours. 

n requesting and making a booking: 
a. You release Arctic Shorex and its officers, employees, agents, licensees, subcontractors, guides and other representatives (all of whom are collectively referred to as “Arctic Shorex, its employees, agents and suppliers”) from all financial or economic cost, liability, loss or damage or damage to or loss of your property incurred or suffered by you directly or indirectly during the course of the holiday. Arctic Shorex shall not be liable for personal injury, illness or death unless caused by the negligence or wrongful act of Arctic Shorex, its employees, agents and suppliers; and 

1. You waive any claims you have, or may at any time have, against Arctic Shorex, its employees, agents and suppliers and you agree not to make any claim against or seek any compensation from Arctic Shorex, its employees, agents and suppliers in respect of any personal injury, illness or death suffered by you (unless such death or personal injury is caused by the negligence of Arctic Shorex, its employees, agents and suppliers) or damage to or loss of property sustained by you as a result of your participation in the holiday.

If, despite the release and waiver given under this condition, Arctic Shorex is found to be liable for damages to you, you agree that the maximum amount of such damages will be limited to the price paid for the holiday (provided that any losses relating to death or personal injury arising from the negligent acts of Arctic Shorex, its employees, agents and suppliers will not be limited). Any damages or compensation are further limited by the Warsaw Convention as amended by the Hague protocol 1955 (air), the Athens Convention 1974 (sea), and the Paris Convention 1962 (hotel accommodation). 

In the event that Arctic Shorex makes any payment to you in respect of any damages claim brought by or on your behalf, you must assign to us or our insurers, as Arctic Shorex requires, all your rights to pursue any third party and you must provide all reasonable cooperation to us and our insurers in relation to the pursuit of any claim. 

This contract (including all matters arising from it) is exclusively subject to Icelandic law.